Why we chose to outsource staff and how it works

Date: 29th August 2017

If your business is in need of permanent professional staff, you can recruit the traditional way and pay recruitment fees, salaries and benefits, ACC, insurance, equipment and various other costs. Or you can consider outsourcing your staff.

What is outsourcing?

Outsourcing is the process of hiring offshore staff to handle business activities for you. It allows your business to grow when you need to, without any major investment.

Our outsourcing experience

Here at Findlay and Co, we have tried outsourcing in various forms over the past seven years and for the past three years we’ve been using the Business Process Outsourcing (BPO) model in the Philippines.

The BPO model means we have a remote workforce in the Philippines as if they were working in our own office. We’ve come to the conclusion that this is the best model for our type of business and for businesses in similar types of industries. Having our own dedicated team offshore with the ability to freely communicate and train them how we want, means they fit in with our business’s own culture and values.

Enter The Back Room

Wayne and Scott have now gone one step further with their outsourcing concept, and have set up their own BPO service, The Back Room, to outsource professional staff for other businesses. They recruit accountants, bookkeepers, legal executives, administrators, and sales and marketing staff in the Philippines, for businesses based all around the globe.

Reasons for outsourcing

From our experience we have found that there are four main benefits that come about from outsourcing:

  1. Outsourcing increases your business capacity. It helps you bring on skilled, qualified staff who will help you grow your business.
  1. Availability of qualified staff. Worldwide it is harder to find qualified staff. You can solve that problem by creating an off-shore outsourced team with expertise in your industry, thus future-proofing your business.
  1. Pressure to reduce pricing. With the advent of cloud technology, such as Xero, we are seeing pressure to reduce fees, particularly in accounting and other technology-based industries. Having an off-shore team ensures that you can be competitive and ahead of the game.
  1. It’s cost effective. Employing staff is costly! Not only do you have to pay wages you have other costs as well such as superannuation, ACC and insurance levies, subscriptions and licences, increased rental and occupancy costs as well as HR and management costs. Having an off-shore team definitely saves you money. See The Back Room savings calculator.

Keen to know more?

Check out the details on outsourcing at The Back Room, or contact Wayne or Scott Findlay.



Posted in: Alexandra, Latest News, Queenstown, wanaka